Category Archive for "Troubleshooting"

Better Course and SCO Titles on RISC SCORM Player

Course Titles Using SCORM with Captivate

This article is for all the VTA users who develop SCORM courses in Captivate. Since I am officially un-Captivating myself this month and only have access to the application for a few more days, I thought I would get this article out there as a future reference for myself and others. Updating Course and Object title values is not difficult in Captivate and can make your courses a bit more professional looking as they are launched.

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Internet Explorer 8 Support Ending for VTA

September 16, 2015

With the next version of RISC’s Virtual Training Assistant (VTA), Internet Explorer 8 (IE 8) will no longer be supported. Version 8.0 of the VTA system will be available in the first quarter of 2016. IE 8 will not be…

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Trouble Logging Into VTA Backoffice After Upgrading to Internet Explorer 10?

If, after upgrading to IE10, you experience an error when attempting to log into VTA BackOffice, you will need to turn on Compatibility Settings for the VTA Backoffice website. To do this: 1. Click Tools in the Browser menu bar…

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Log Files and Reports Part 3 – Evaluator Log Report

Report Description The Evaluator Log report displays all VTA Learner actions involved with starting, scoring, and storing tests, evaluations, checklists, and surveys for the date range selected (or All Dates). For troubleshooting purposes, you can run the report for a…

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Log Files and Reports Part 2 – Learner Enrollment Log Report

Report Description The Learner Enrollment Log Report displays all VTA Learner actions for the employees in the specified site associated with starting courses, launching Lessons, giving credit, etc. for the date range selected (or All Dates). For troubleshooting purposes, you…

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Log Files and Reports Part 1 – Overview

What are Log Files? Did you know that VTA Learner logs many of the actions that students take while signed into the system?  For instance, Learner makes a log entry when a student or a supervisor enrolls in a scheduled…

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