Food City Rolls Out Enterprise-wide RISC LMS

Abingdon, Virginia – On October 1, 2003, Food City announced the completion of a record LMS implementation using RISC’s Virtual Training Assistant Learning Management System. Food City purchased implemented and rolled-out their enterprise-wide LMS to 87 retail locations in less than 7 months.

Food City’s challenge came from a desire to take training and employee development to the next level by offering customized on-line training and testing coupled with the reality of assigning and tracking associate training at stores across three states. A tall order….

“In a growing company like ours, new associates are joining the organization every week while existing associates are advancing at a record pace. All this change demands a great deal of training to be successful and the volume of training completed across these sites requires we take a systematic approach,” says Barbara Thomas, Food City’s Director of Training.

To manage this systematic approach to training, Food City implemented RISC’s LMS and tapped RISC’s 12 year’s of experience in the LMS market to ensure their implementation was a success. First, training requirements were mapped back to job duties and the necessary requirements were identified to interface between Food City’s Payroll system and the LMS to ensure their associates were assigned the appropriate training for their job and location as soon as they joined the organization or their job duties changed.

Employees now log-on through a web-based portal to review their training assignments, launch on-line training and register for classroom sessions. Corporate training administrators can monitor the status of training across the 87 company locations and the LMS generates automated e-mail notices to associates and their supervisors to ensure training is completed in a timely manner.

“Training provides a competitive advantage. Providing quality training has a real impact on the company’s bottom line. The ability to bring in a system, using our existing infrastructure, and roll-it out quickly and smoothly was crucial to our success.” says Barbara Thomas, Director of Training for Food City. “The time and cost savings are amazing.” About Food City – Headquartered in Abingdon, Virginia, K-VA-T Food Stores operates 87 supermarkets throughout the tri-state regions of Southeast Kentucky, Southwest Virginia and Northeast Tennessee. (

About RISC, Inc. – Founded in 1992, RISC, Inc. has been a pioneer company in Learning Management software and received distinction as U.S. News and World Reports “Best of Breed” for LMS providers in 2001. The company’s Virtual Training Assistant suite, offered as an ASP or licensed software, is the culmination of more than a decade of continuous enhancement driven by customer and industry-solicited input. RISC software users represent leaders in a broad range of industry and government entities from BP, the City of Berkeley, Food Lion, Food City, Wescom Credit Union, NASA and the USDA Forest Service. (