2007 LMS Customer Satisfaction Survey – RISC receives Highest Scores
Bersin & Associates 2007 LMS Customer Satisfaction Survey identifies RISC as the LMS that “received the highest scores of any vendor in almost every category”
Houston, Texas: RISC, Inc., a pioneer in the Learning Management industry was again highlighted in Bersin & Associates study of LMS customer satisfaction. In the study, RISC was ranked as leader or co-leader in 17 of 20 satisfaction measures.
In this four month study, Bersin & Associates surveyed over 600 LMS users from a number of industries. The 13 LMS providers included in the study represent a substantial share of the US market.
With an average installation base of more than 13,000 learners, the study stated that “RISC received the highest scores of any vendor in almost every category.” RISC President Art Werkenthin said “Customer satisfaction is our most important driver. Every employee recognizes that we are not a ‘software’ company but a ‘service’ company, so it is great to hear that we have again been recognized as a leader in customer satisfaction. ” The study goes on to say that, “One of RISC’s primary services is as an ASP, wherein customers can rent its system on a monthly basis. This gives RISC one of the lowest annual operating costs of any vendor.” RISC was also identified as a customer loyalty leader.
About RISC, Inc. – Founded in 1992, RISC, Inc. has been a pioneer in Learning Management software and received distinction as U.S. News and World Report’s “Best of Breed” for LMS providers in 2001. The company’s Virtual Training Assistant suite, offered as an ASP or licensed software, is the culmination of more than a decade of continuous enhancement driven by customer and industry-solicited input. RISC’s software users represent leaders in a broad range of industry and government entities from BP, the City of Berkeley, Food Lion and NASA and Riverside Medical Center. For more details on RISC, visit www.risc-inc.com.
About Bersin & Associates – Bersin & Associates is the only research and advisory firm solely focused on enterprise learning with a comprehensive research program targeted to the needs of learning professionals and executives. In 2001, Bersin & Associates introduced the What Works series, primary research that offers learning practitioners factual and practical insight that can improve program effectiveness and results, reduce costs, and avoid time-consuming and costly mistakes. The company specializes in five research areas: blended learning, content development, LMSs and infrastructure, measurement and analytics, and planning and strategy. The company develops industry-leading research studies, assists in corporate implementations, and provides support and services to corporations and e-learning vendors. For more details on Bersin & Associates, visit www.bersin.com.